The scale and power of customer conversation data August 27, 2021 … [Read more...]
Are you really listening? The Future of Voice Data
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“Voice as Data: Why Customer Complaints are the Key to Solving Systemic Issues”
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To Eliminate Bias, Banks Must Pay Attention to their Customer Complaint Data
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AI enables banks to spot bias claims in customers’ complaints
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Marcia Tal of Tal Solutions: “Responsible borrowing is fine”
January 8, 2021 by ·
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Using AI to Combat Bias: Marcia Tal on the Advantages of Identifying Bias in Customer Complaints
November 30, 2020 by ·
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Women Leading The Finance Industry: “Responsible borrowing is fine” With Marcia Tal of Tal Solutions
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Diversity & Inclusion: An Urgent Priority for Financial Institution Innovation
November 12, 2020 by ·
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Bias Index: Marcia Tal on how to cope with customer complaints
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Bias Index: Marcia Tal on how to cope with customer complaints November 5, 2020 … [Read more...]
