Marcia Tal — Judge Profile

Marcia Tal — Judge Profile May 19, 2022 … [Read more...]

Truist reckons with customer backlash after integration snags

Truist reckons with customer backlash after integration snags May 11, 2022 … [Read more...]

Customer input is key to ending banks’ discrimination

Customer input is key to ending banks’ discrimination April 7, 2022 … [Read more...]

What card issuers can learn from CFPB’s buy now/pay later inquiry

What card issuers can learn from CFPB's buy now/pay later inquiry January 10, 2022 … [Read more...]

The scale and power of customer conversation data

The scale and power of customer conversation data August 27, 2021 … [Read more...]

Are you really listening? The Future of Voice Data

Are you really listening? The Future of Voice Data June 15, 2021 … [Read more...]

“Voice as Data: Why Customer Complaints are the Key to Solving Systemic Issues”

"Voice as Data: Why Customer Complaints are the Key to Solving Systemic Issues" June 8, 2021 … [Read more...]

To Eliminate Bias, Banks Must Pay Attention to their Customer Complaint Data

To Eliminate Bias, Banks Must Pay Attention to their Customer Complaint Data May 11, 2021 … [Read more...]

AI enables banks to spot bias claims in customers’ complaints

AI enables banks to spot bias claims in customers' complaints April 19, 2021 … [Read more...]

Using AI to Combat Bias: Marcia Tal on the Advantages of Identifying Bias in Customer Complaints

Using AI to Combat Bias: Marcia Tal on the Advantages of Identifying Bias in Customer Complaints November 30, 2020 … [Read more...]