Marcia Tal — Judge Profile May 19, 2022 … [Read more...]
Truist reckons with customer backlash after integration snags
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Customer input is key to ending banks’ discrimination
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Customer input is key to ending banks’ discrimination April 7, 2022 … [Read more...]
What card issuers can learn from CFPB’s buy now/pay later inquiry
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What card issuers can learn from CFPB's buy now/pay later inquiry January 10, 2022 … [Read more...]
The scale and power of customer conversation data
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The scale and power of customer conversation data August 27, 2021 … [Read more...]
Are you really listening? The Future of Voice Data
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Are you really listening? The Future of Voice Data June 15, 2021 … [Read more...]
“Voice as Data: Why Customer Complaints are the Key to Solving Systemic Issues”
June 8, 2021 by ·
"Voice as Data: Why Customer Complaints are the Key to Solving Systemic Issues" June 8, 2021 … [Read more...]
To Eliminate Bias, Banks Must Pay Attention to their Customer Complaint Data
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To Eliminate Bias, Banks Must Pay Attention to their Customer Complaint Data May 11, 2021 … [Read more...]
AI enables banks to spot bias claims in customers’ complaints
April 19, 2021 by ·
AI enables banks to spot bias claims in customers' complaints April 19, 2021 … [Read more...]
Using AI to Combat Bias: Marcia Tal on the Advantages of Identifying Bias in Customer Complaints
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Using AI to Combat Bias: Marcia Tal on the Advantages of Identifying Bias in Customer Complaints November 30, 2020 … [Read more...]
