The scale and power of customer conversation data

The scale and power of customer conversation data August 27, 2021 … [Read more...]

Are you really listening? The Future of Voice Data

Are you really listening? The Future of Voice Data June 15, 2021 … [Read more...]

“Voice as Data: Why Customer Complaints are the Key to Solving Systemic Issues”

"Voice as Data: Why Customer Complaints are the Key to Solving Systemic Issues" June 8, 2021 … [Read more...]

To Eliminate Bias, Banks Must Pay Attention to their Customer Complaint Data

To Eliminate Bias, Banks Must Pay Attention to their Customer Complaint Data May 11, 2021 … [Read more...]

AI enables banks to spot bias claims in customers’ complaints

AI enables banks to spot bias claims in customers' complaints April 19, 2021 … [Read more...]

Marcia Tal of Tal Solutions: “Responsible borrowing is fine”

Marcia Tal of Tal Solutions: “Responsible borrowing is fine” January 8, 2021 … [Read more...]

Using AI to Combat Bias: Marcia Tal on the Advantages of Identifying Bias in Customer Complaints

Using AI to Combat Bias: Marcia Tal on the Advantages of Identifying Bias in Customer Complaints November 30, 2020 … [Read more...]

Women Leading The Finance Industry: “Responsible borrowing is fine” With Marcia Tal of Tal Solutions

Women Leading The Finance Industry: “Responsible borrowing is fine” With Marcia Tal of Tal Solutions November 25, 2020 … [Read more...]

Diversity & Inclusion: An Urgent Priority for Financial Institution Innovation

Diversity & Inclusion: An Urgent Priority for Financial Institution Innovation November 12, 2020 … [Read more...]

Bias Index: Marcia Tal on how to cope with customer complaints

Bias Index: Marcia Tal on how to cope with customer complaints November 5, 2020 … [Read more...]