Why Are Retirees And Servicemembers Being Denied Mortgages?

“‘I’m an extremely good risk,’ said Ms. Stuart, 60, a lawyer. She had a 30-year work history and a credit rating above 800…. But her mortgage company denied her application. ‘I didn’t qualify for a refinance because I didn’t have enough income,’ she said. ‘It was extremely frustrating.’” “‘We just couldn’t get anybody to accept our… Read Now →

These issues should not be on your customers’ to-do lists

Fraudulent bank accounts. The inability to connect with an agent to solve your problem. Credit card rewards that you can’t access. We’ve all been there. We’ve all found financial issues crowding our already busy to-do lists. And as a leader in the financial industry, you can make the difference you want to make.  You can ensure… Read Now →

When You Can’t Access Your Money

Have you ever had the experience of not being able to access your funds? Perhaps your account was put on hold due to fraud concerns or you were unclear as to funds availability policies or you faced actual bank errors. The widespread fear and panic of not being able to access funds — or not knowing… Read Now →

The CFPB is Loud and Clear

Have you read the Consumer Financial Protection Bureau’s Annual report of credit and consumer reporting complaints, which includes how the organization identifies consumers’ growing issues? It says the following: “The CFPB’s complaint process is the primary method by which the CFPB hears from consumers. This process is designed to facilitate an interaction between companies and consumers, and… Read Now →

5 Highlights from 2022

When a customer takes the time and effort to complain, it matters.In fact, for every customer who does complain, there are 26 who do not.  Each year in the United States alone, approximately 6 billion high-risk customer conversations take place between institutions and their customers. These conversations are a rich data source ready to be… Read Now →