FRAMEWORK : FRAMEWORK NEWSLETTER

Breaking Up with Customers is Hard to Do

Under what circumstances would you “break up” with a customer — and what would that cost you? According to a recent Gartner report, “By 2025, 75% of companies will ‘break up’ with poor-fit customers as the cost of retaining them eclipses good-fit customer acquisition costs.” These future break ups are problematic for both customers and companies. […]


FRAMEWORK : FRAMEWORK NEWSLETTER

The Future of Digital Currency

Cryptocurrency has become mainstream, and yet, we haven’t even begun to see its far-reaching potential in the U.S. In countries like Sweden and China, cash is fast becoming obsolete, and countries that include Ecuador, Uruguay, and the Bahamas have rolled out central bank digital currencies, according to Eswar Prasad’s excellent book, The Future of Money: How […]


FRAMEWORK : FRAMEWORK NEWSLETTER

Rising Problems With Digital Money Transfers

With the adoption and scale of digital money transfers and virtual currencies, customer complaints are on the rise. Thanks to the PositivityTech® intelligent platform, financial institutions access early indicators of the frictions that customers face — while their volume is still small — and can make improvements. Consumers are complaining to the Consumer Financial Protection Bureau […]


FRAMEWORK : FRAMEWORK NEWSLETTER

The Future of Buy Now Pay Later

As Buy Now Pay Later (BNPL) matures and becomes a bigger part of the payment ecosystem, we can expect it to provide increased payment options for consumers, be compared to other payment vehicles, and face similar regulations and standards. Recently, Equifax and TransUnion added BNPL payments to credit reports with Equifax stating that this will […]


FRAMEWORK : FRAMEWORK NEWSLETTER

A Look At Our Impact in 2021 And Beyond

As a corporate intrapreneur turned entrepreneur, I have been fortunate to experience the benefits of deep domain knowledge and an expansive and supportive network. These two advantages have helped my team recognize the value of customer narrative data and demonstrate its impact to our community. This year, PositivityTech®’s capabilities have shown organizations how to extract critical […]