When I founded PositivityTech, my goal was to help businesses grow by expanding their use of the voice of their customers. What I didn’t quite realize at the time was just how big of a mindset shift this would require.
This is Part 2 of our series revisiting an early Q&A about what we expected the PositivityTech® platform and suite of applications would do. If you missed Part 1, you can read it here. “Even if we didn’t achieve this, I feel like being able to do that and grind and go on a journey to… Read Now →
When we first launched PositivityTech, we shared an early Q&A about what we expected the platform would do. At the time, our vision was already bigger than customer complaints alone. We knew that customer narratives represented one of the most powerful and underutilized data sources in business. We started with complaints, particularly high-risk customer interactions, because they… Read Now →
A new era of fraud is here. Financial institutions are seeing an explosion in suspicious customer disputes related to credit bureaus. Distinguishing genuine customer friction from deceptive complaints has never been more complicated, as many fraudulent or misleading narratives are now written by AI. Fraudsters are exploiting dispute mechanisms, using AI to develop false disputes… Read Now →
Every business is looking for a competitive edge. PositivityTech® gives companies that edge. Through industry benchmarking and leading Risk Indicators, our technology’s combination of AI-powered predictive insights and human expertise is transformative for businesses. Read on to see how we provided the edge that businesses need to succeed this past year: 1. Revealing growing risks… Read Now →
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