FRAMEWORK : FRAMEWORK NEWSLETTER

Three Problems That Need To Be Fixed: COVID’s Financial Impact

In the year since COVID-19 lockdowns began in the U.S., customer complaints reveal the ongoing impact of the pandemic and its economic fallout on customers. With the PositivityTech® Intelligent Platform, customer complaint data captures this reality and presents critical opportunities for banks and credit bureaus to repair practices. Problem 1: Health impacts finances As early as […]


FRAMEWORK : FRAMEWORK NEWSLETTER

Top Reasons Why Banks Pay Monetary Relief

What exactly is monetary relief and when do financial institutions provide it to consumers? Monetary relief is defined as objective, measurable, and verifiable relief that is provided to the consumer as a direct result of the steps taken or that will be taken in response to a complaint. As of December 2020, CFPB public enforcement […]


FRAMEWORK : FRAMEWORK NEWSLETTER

5 Highlights from 2020

Wishing you a year that’s better than the last, filled with health, happiness, and deep listening — to ourselves and to those around us. This year, we have all experienced many challenges. As we continue to witness life’s fragility, we are focused on helping companies gain resilience by listening to their customers’ voices. We are […]


FRAMEWORK : FRAMEWORK NEWSLETTER

Announcing The Inside PositivityTech Benchmark Reports

Which competitors do you track daily? Which companies in your space are gaining an unexpected edge? Today, we’re thrilled to announce the Inside PositivityTech Benchmark Report ©, a brand new category of competitive intelligence based on customer narratives, which measures your “complaint share” relative to a benchmark group and the industry. Unlike other reports, the Inside […]


FRAMEWORK : FRAMEWORK NEWSLETTER

How Global Crises Impact Your Customers

With the news cycle especially intense this year, headline items are impacting many of us personally — and its effects are trickling into our institutions, too. Using the PositivityTechⓇ platform, institutions are finding that their customer complaints focus on the current economic, social, and health crises — and display interconnected impacts. This critical information can […]