Are We Getting Closer to a True Connected Customer Experience? Look for Yourself.

New Infographic Dives into Executive Survey Data to Detail Major Improvement in Data-Driven CX

Last issue, we shared the report  Forbes Insights: “Data Elevates the Customer Experience.” The report shows significant progress being made toward achieving a true “connected customer experience.” The data also exposes the tough challenges that remain.

For this issue, we created an infographic that visualizes the key data points which illustrate this important story. We hope it helps you see the significant progress being made in Data-Driven Customer Experience (CX) and the hurdles we all still face.

Let me highlight a few important takeaways from our analysis of the data—

Confidence and optimism rise. We see more executives’ conviction than ever in their readiness to deliver data-driven CX. 

Doubt lingers about sharing data. The data shows executives doubt that customers having access to their own data will enable a stronger, more integrated, and connected customer experience. Much work needs to be done to further democratize consumer data and demonstrate its benefit to both organizations and consumers.

Long-term strategy and investment required. Many executives don’t see an immediate benefit in data-driven CX—and yet they understand the focus, commitment and investment required.

We also look forward to new research that shows further progress in data-driven CX. We hope to see research and data that includes important new channels—like Home and Voice. By all accounts, these new channels are rapidly contributing a wealth of data that could be mined for insights on how to integrate the connected customer experience.

We hope you enjoy the infographic—and we hope you and your organizations are making the critical connections needed to power data-driven CX.

Scroll now!


Tal Solutions’ FRAMEWORK newsletter presents you with a monthly collection of curated, personally selected content, original writing, and a variety of media focused on big ideas about and beyond Data Analytics—all with Marcia Tal’s insightful point-of-view and commentary.


Searching for the Connected Customer Experience

Look for Our Exciting New Direction: FRAMEWORK in 2018

In our second year, we’re now working on exciting new content for FRAMEWORK. Our curation and commentary will remain part of the mix—and now we’ll bring new relevant and useful information to you in a variety of engaging media.

Going forward, we will be publishing monthly. We’re still listening to readers and experimenting, so look for new content and more details next month.

Thank you for being a FRAMEWORK reader!

“The only way to make sense out of change is to plunge into it, move with it, and join the dance.”
—Alan Watts


Trends and Predictions for 2018 in Analytics, Data Quality, Business Intelligence, Big Data, Digital Transformation, AI and Machine Learning.

Ch-ch-ch-changes!

Everywhere you look, there’s change in the world of data, analytics and technology.

Speed of change…exponential change…faster and faster.

“Ch-ch-ch-ch-changes,” as David Bowie sang. Every day now we have to “turn and face the strange.”

To help you keep abreast of these changes, we researched and compiled hundreds of trends and predictions for 2018. Here, we’ve culled it down to a few of the best articles about data and analytics, data quality, business intelligence, digital transformation, and artificial intelligence.

Dip in and out of the writing, visualizations, infographics and videos at your leisure or binge on all the change coming our way in 2018.


Tal Solutions’ FRAMEWORK newsletter presents you with a bi-monthly collection of curated, personally selected content and media focused on big ideas about and beyond Data Analytics—all with Marcia Tal’s insightful point-of-view and commentary.


Blockchain, AI, Data Science Culture, Leonardo da Vinci—and Happy New Year!

Wishing you 12 months of success, 52 weeks of laughter, 365 days of fun, 525,600 minutes of hard work and good luck, and 31,536,000 seconds of data-crunching happiness.

We wish you and yours a joyful, peaceful, healthy and prosperous 2018. Happy New Year!

Approaching a new year, we look back on the last six months of our newsletter’s first year and offer you a collection of four of our “best” articles, chosen through a mix of reader feedback and engagement, data analysis, and editorial opinion. As always, thank you for spending your valuable time reading FRAMEWORK. 


Tal Solutions’ FRAMEWORK newsletter presents you with a bi-monthly collection of curated, personally selected content and media focused on big ideas about and beyond Data Analytics—all with Marcia Tal’s insightful point-of-view and commentary.


Special Chanukah and Christmas Edition, Creating Value from Data, and Alexa the Banker

Happy Chanukah and Merry Christmas!

We wish all our readers peace and joy during Chanukah and Christmas. May you and yours be illuminated by the festival of lights and the guiding star in your celebration of hope, happiness, love and health.

 


Tal Solutions’ FRAMEWORK newsletter presents you with a bi-monthly collection of curated, personally selected content and media focused on big ideas about and beyond Data Analytics—all with Marcia Tal’s insightful point-of-view and commentary.